This Payment Policy was last updated on the 19th of June, 2025.
1. General Provisions
1.1 This Payment Policy is incorporated and made a part of nixbet’s Terms of Service.
1.2 3-102-903325 SOCIEDAD DE RESPONSABILIDAD LIMITADA (hereinafter “the Company”) has established this Payment Policy to outline and establish the main principles and rules of accepting and processing Users’ payments/bets on nixbet.
1.3 The Company reserves the right to modify this Policy without prior notification of the Users, based on the agreements concluded between the Company and the corresponding financial institutions, payment solution providers, partners, aggregators, etc.
1.4 Users accept that by continuing to use the nixbet website, they express their consent to this Payment Policy.
2. Deposit
2.1 When a User opens an Account, the Company requires them to make a minimum deposit before play (with the exception of demo versions).
2.2 The Company will assign minimum and maximum deposit levels as specified on the nixbet website.
2.3 Users may only wager and play with the amount of cleared funds held in their account.
2.4 Deposits can be made online at any time using debit or credit cards (Visa, Visa Electron, MasterCard, Maestro) or e-wallets specified on the website. Cash or cheques are not accepted.
2.5 Certain payment methods may not be available depending on factors such as jurisdiction and currency.
2.6 Depositing funds into an account must always be made through a Financial Institution or Payment Solution Provider, using any of the methods specified on the website.
2.7 Users may only participate in games if they have sufficient funds in their accounts.
2.8 Deposits below the minimum will not be credited.
2.9 The Company accepts payments in different fiat currencies, such as EUR, CAD, NOK, etc. If your payment account is in a different currency, your bank/e-wallet/payment provider will convert the funds before depositing them into your account.
2.10 The minimal deposit amount in fiat to a User account is 20 EUR/USD/CAD or equivalent in other currencies. The Company retains the right to change this minimum amount at any time.
2.11 The maximum deposit amount per transaction varies depending on the payment method, with specific limits provided on the website.
2.12 Users may only use their personal credit/debit card or payment method to deposit or withdraw funds. The name on the payment method must correspond to the name registered on the User’s Account.
2.13 It is unlawful to deposit money from ill-gotten means. The Company reserves the right to verify the origin of funds and pay withdrawals via the same method used for deposits.
2.14 Deposited funds are available in the account within a reasonable time following deposit confirmation, unless extra verification is required.
2.15 The Company reserves the right to perform additional KYC procedures when Users make deposits.
2.16 Under certain circumstances, the Company may credit a User’s Account with a “Bonus,” with the conditions and amount determined by the Company.
3. Withdrawals
3.1 Available withdrawal options are clearly stated on the nixbet website and may differ depending on the User’s market.
3.2 To withdraw funds, the User is required to complete identity verification through a KYC procedure.
3.3 The minimum withdrawal amount in fiat is 40 EUR/USD/CAD or equivalent. The maximum amount depends on the chosen payment method.
3.4 The User cannot withdraw fiat currency if the deposit was made in virtual currency, and vice versa.
3.5 Virtual currency withdrawals will be made to the User’s virtual currency wallet linked to their account.
3.6 The maximum withdrawal amount per transaction varies by payment method, with limits detailed on the website.
3.7 Withdrawal limits for non-jackpot winnings are capped at 20,000 EUR/USD//CAD per month, with weekly and daily limits provided.
3.8 The maximum withdrawal amount for crypto payments is capped per day, week, and month, with specific limits provided.
3.9 The Company reserves the right to perform additional KYC verification procedures for any withdrawals.
3.10 Withdrawal requests should be approved or denied within two (2) days. Users can cancel withdrawal requests before they are finalized.
3.11 Users must play through active deposited amounts at least one time (x1) to be eligible for withdrawal, in line with AML practices.
4. Refund and chargeback rules
4.1 Chargeback is the process of reversing funds to the User’s account if there is sufficient evidence that the transaction was void or fraudulent.
4.2 The Company loses payment funds, commissions, and conversion fees in the case of a chargeback.
4.3 Users acknowledge that the Company has the right to block the account if a chargeback request is received.
4.4 Refunds are initiated and performed by the Company itself, without involving the bank or processing institution.
4.5 The Company will decide on refund requests within two days and notify the User via email.
4.6 Refunds are not provided for services consumed instantly during gameplay.
5. Additional provisions
5.1 If the Company mistakenly credits your Account with winnings that do not belong to you, the amount will remain the Company’s property and will be transferred back from your Account.
5.2 The Company reserves the right to freeze and withhold funds, set-off any subsequent winnings, and take other actions in case of incorrect crediting.
5.3 Deposits should be commensurate with gameplay. The Company reserves the right to cancel deposits, withdrawals, or other transactions if abuse is suspected.
5.4 The Company reserves the right to request additional documentation at any stage during the account’s lifetime.
5.5 Users shall not treat the Company as a financial institution or expect any interest.
6. Fees and taxes
- The User is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of User’s residence.
- n countries where the report of winnings and losses is legally prescribed by legal authority or financial institution, the User is responsible for reporting his/her winnings and losses at such authorities.